Product Info: Fiber Content: 100% natural. Made from beech wood and goat wool.
Care Instructions: Woolen bristles can be washed with shampoo and conditioner.
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Shipping Policy
Standard shipping on domestic items is 7-10 business days from order date. This includes our 5-7 business days for processing plus 2-3 business days for delivery.
​DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS.
​All orders IN STOCK leave our facility in 1-2 business days (this is determined by volume) Once it has been shipped out, you will receive a tracking number via E-mail automatically.Â
​Track My Order
​To track your order please use the tracking number emailed to you once your order has been shipped.
If your tracking number does not work visit www.usps.com to manually input your tracking number.
Missing Your Order?
1. File a Claim with USPS
2. File police report.
3. Wait for USPS investigation results.
XYLER + KYLO IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
CUSTOMER(S) ASSUMES ALL RESPONSIBILITY ONCE A CONFIRMATION NUMBER IS ISSUED.
PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES.
SHIPPING ADDRESSES CANNOT BE UPDATED ONCE TRACKING HAS BEEN ASSIGNED.
CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE SENT BACK.
RETURN TO SENDER
If this occurs, when it arrives we will reach out to have you reconfirm the address to get it back out to you.
We would be glad to resend an order back to customers but unfortunately customers will have to cover the re-shipping charges of $9.
​ORDERS SENT BACK AS  "UNCLAIMED", "UNABLE TO FORWARD" OR AS "RETURN TO SENDER" ARE SUBJECT TO A $15 RE SHIPPING FEE.
You will receive a PayPal invoice for RE shipping.Â
Once it is paid, we will reship the item.
Refund Policy
RETURN & EXCHANGE POLICY
WE UNDERSTAND THAT SOMETIMES THINGS DON'T WORK OUT! WE WILL HAPPILY TAKE YOUR ITEMS BACK AS LONG AS THEY ARE UNWASHED, UNWORN, AND IN ITS ORIGINAL PACKAGING, WITHIN 10 DAYS OF ITEMS BEING DELIVERED.Â
​PLEASE SEE RETURN INSTRUCTIONS FOR U.S. CUSTOMERS BELOW:
​1. PLEASE FILL OUT THE FORM VIA THE CONTACT PAGE HERE.Â
​2. WITHIN 24-48 HOURS YOU WILL RECEIVE A RETURN LABEL VIA EMAIL. PLEASE PRINT AND AFFIX YOUR LABEL TO YOUR RETURN PACKAGE AND HAND IT TO YOUR NEAREST USPS OFFICE OR MAILMAN.
​3. ONCE WE RECEIVE THE ITEM(S), WE WILL ISSUE A SHOP CREDIT FOR THE VALUE OF THE ITEMS SENT BACK MINUS THE RETURN SHIPPING COST.
​*IF YOU ARE OUTSIDE OF THE U.S., RETURN SHIPPING IS THE RESPONSIBILITY OF THE BUYER.
Cancellation / Return / Exchange Policy
Once an order is processed, it cannot be cancelled. Buyers should carefully review their orders before completing the purchase. In the event of an issue or error, buyers are encouraged to reach out to the seller directly for assistance.
If the seller does not provide an exchange policy, the default exchange policy for the Black In Business Shopping Network is as follows:
- Exchanges for store credit only are allowed within the 14-day return window.
- Items must be in unused condition and returned in their original packaging.
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