Quick Guide to Navigating the Healthcare System

Return and Exchange Policy: At The Medical Social Worker, we are committed to providing quality products that meet your expectations. If, however, you receive a damaged or defective item, we offer a straightforward return or exchange process. Please note the following details:

• Eligibility: Returns or exchanges are only accepted within 7 days of receiving your order and are applicable for damages or defects.

• Required Condition: The item must be unused and in its original condition, with all tags and packaging intact.

• Initiating the Process: To initiate a return or exchange, please contact our customer service team at info@themedicalsocialworker.com within the specified 7-day period. Provide your order number and clear images of the damaged or defective item.

• Processing Time: Once your return/exchange request is approved, we will provide further instructions. Please allow 3-5 business days for processing time, and we appreciate your patience in this matter.

• Refunds/Replacement: Because returns are handled on a case by case basis, you may be eligible for a refund or a replacement item. We will do our best to ensure your satisfaction.